by Administrator | Aug 28, 2017 | Podcast
A few months ago, there was a major story about an incident on a United Airlines flight where a passenger was forcibly removed from the plane. What ensued was a lawsuit and a lengthy discussion on customer service. But – do we really know the whole story? David...
by Administrator | Aug 28, 2017 | Podcast
Feeling stuck in your business? On this episode of Wright Stuff Radio, we’re talking about transformation with special guests David McCauley, Douglas Metzgar of Meshwork Consulting, and Jody Sedrick of Zenware, Inc. Transformation starts with you – knowing who you are...
by Administrator | Aug 23, 2017 | Blog
Customer service is a frequent topic on Wright Stuff Radio, and for good reason! The cost to bring in a new customer is usually substantially more than the cost to generate repeat business from loyal customers. How do we build that loyalty? With excellent customer...
by Administrator | Aug 19, 2017 | Blog
One of the biggest challenges in running a small business is finding the right members for your team. When interviewing employees, are you asking the right questions? Are your favorite applicants going to rise to the challenge of the real-life work? Here are a few...
by Administrator | Aug 11, 2017 | Blog
Writing a business plan is one of the first steps toward success in small business. Even if you’re not seeking outside investors, it sets the tone for your new business – and can be a great resource as you grow. Here are a few elements you need to include...
